Kinetic Multisports Help Desk & FAQ’s
We are so glad you are racing with us and are here to help! Please take a moment to review the FAQ’s below before firing off an email (best option) or calling the race hotline. Most of your answers can be found in the FAQ’s below and if it’s not on there, on the website or in the athlete guide, it probably should be. Generally, someone is in the office and ready to help from 9am – 3pm Monday through Thursday. Please note that our team travels and is on site Friday-Sunday from April to October.
2020-2021 Registration Questions
Learn more about how we are racing safely below: Race to race transfers must be done between 1/5/2021 and Monday 3/15/21. After 3/16/21 you are locked into your chosen event. To transfer to another 2021 Kinetic Multisports race go to your RSU Profile, select “Manage Registration” and follow the prompts from there. If the event you are transferring into costs more, you must pay the difference. There are no credits/refunds if it costs less. If you are transferring events AND are a one day USA Triathlon member, you will have to reach out to USAT Membership Services to re-active your one day membership code. If you purchased Allianz race registration insurance, this too carries to your chosen 2021 event, but must be done via the Allianz website HERE by 3/15/21. View the Allianz help guide HERE. Registration Protector with Required to Work – The insurance premium is 7.5% of the registration cost (including processing fee), with a minimum insurance premium of $8.99 per registrant. Remember, registration insurance must be purchased at the time of registration and cannot be added later. 1 – Wait to register. Entry fee’s increase the closer we get to race day and races do sell out, so keep that in mind.General Registration Questions
Age Group: This is most people racing. Remember your age is based on how old you are on the 31st of Dec the year of the year of the race.
Collegiate: This category is reserved for those competing in the USAT Mid Atlantic Collegiate Triathlon Conference (MACTC)races 2020-Patriots Sprint; Giant Acorn Olympic and the Kinetic Cup.
Athena: Female athletes weighing 165lbs and over.
Clydesdale: Male athletes 220lbs and over.
Military: Active Duty Only, will be verified by Military I.D. Card.
Novice: For new triathlete (first timers)(No awards or series points)
Relay: Can be 2 or 3 people completing the 3 segments of the race. Run, Bike , Swim (3 person relay: each person will do 1 leg; 2 person relay 1 person will do 2 segments and the other will do 1)
Yes! You can purchase race registration insurance during the registration process. This is a third party insurance company and covers your entry fee if you cannot make it to the race, it does not cover you if the race is cancelled.
Remember, registration insurance must be purchased at the time of registration and can not be added later.
2 – Purchase race insurance (see FAQ on this one).
USAT
Annual Member: USAT annual memberships are available directly through USAT for $50 per year for Adults and $10 per year for youth under 18. For information, please contact USA Triathlon by visiting their website or calling 719.597.9090. One-Day Member: If you are not an annual member, you must purchase the special “one-day” USAT membership. Cost of the one-day membership is $15 and it can be added on to any event registration entry fee when registering.
Weather
Lightning – If there is lightning present at the start of the event, we will delay the start of the race (in most cases up to an hour). We will NOT start an event if there is lightning in the immediate area. Thankfully, lightning usually happens in the afternoons. If lightning occurs during an event we need all athletes to seek shelter in a hardened structure or their vehicles. Cancelling or modifying a race is not an easy decision. Athletes have invested time and sweat in training and money in gear and entry fees. We all want to race, but sometimes Mother Nature makes the decision for us. Your safety is in our hands and we take that responsibility seriously.
Hurricanes – If a massive weather system such as a hurricane is bearing down on a race site we will notify athletes as soon as possible about the potential for cancellation. Storm tracks change and it is not possible to predict with 100% accuracy where a system will go and what it’s impacts will be. Look for communication from us several days prior to the race.
Water Quality – We test the water quality at all our venues. If the water is not safe to swim in due to elevated bacteria levels or other concerns, we will change to a bike-run format.
Cancellation – Should this event be cancelled due to weather, an Act of God, or circumstances beyond the control of the event we will give athletes a credit good for 100% of your registration fee for any race produced by our team in the following year. So, if you paid $120 to race, you will receive a coupon good for $120 off any race that we do the following year. We will also mail out racer swag, please be patient as this process takes time. Pre-Covide it was extremely rare to have to cancel an event. Over 15 years and 500 events we have only had to cancel 3 events. Two due to hurricanes and one due to extreme heat. (Please note that this weather policy is agreed to during the registration process)
Timing Chips
The Swim, Wetsuits and Water Temp
Packet Pickup
Racing
“Drafting” is basically riding right behind another competitor on the bike course. By drafting behind someone you gain an unfair advantage because it allows you to ride at the same speed as the person you’re following without exerting as much energy. In the sport of triathlon for age group events here in the U.S. drafting is not allowed.
You will need to go to your profile in Run Sign Up and change your estimated swim time. Deadline is when registration closes online. Having problems? Read the RSU help guide HERE.
Results
Triathlon
2021
Kinetic Multisports Office Hours
0900-1500 Monday – Thursday*
Contact Us (best option)
757-570-9934
*Note – Our dynamic team travels to races and is serving athletes onsite Friday-Sunday during the racing season (April-October)